Please enter your 8- or 10-digit user number or your 8 - 50 character login name.
Please enter a PIN of at least 5 to maximum 45 letters, numbers or special characters.
You have not yet been activated or have you forgotten your login name/user number or PIN? Please call us on +49 (0) 69 - 13680527 (Mon – Fri 8.00 a.m. – 6.00 p.m. CET) or get in touch with your advisor. Once you are activated for online banking, you will be sent your user number and PIN.Login Name (alias)/user numberIf logging in for the first time, enter your 10-digit user number (or 8-digit banking ID) in the login name/user number field. Once you have successfully logged in, you can go to Administration to issue a login name of your choice, amend or delete it, and display your user number. Once a login name has been issued, you can use it to log in or continue logging in with the 10-digit user number (or 8-digit banking ID). PINPlease enter your 5 to 45-digits PIN in this field. You can change your PIN at any time after logging in under the navigation point "Administration & Tools/Change PIN".
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please provide us with some key points regarding your concern and let us know how we can contact you. We will contact you as soon as possible.
I am already a customer
Information regarding the topic you are interested in allows us to forward your request to the appropriate contact person. Providing us with your contact details (title, first name, surname and e-mail address) helps us to revert back to you as soon as possible. If you provide us with information on your Commerzbank branch we are able to directly relay your enquiry to your relationship manager.
I am interested in becoming a customer
Information regarding the topic you are interested in allows us to forward your request to the appropriate contact person. Providing us with your contact details (title, first name, surname, e-mail address and firm) helps us to revert back to you as soon as possible.
Your address enables us to allocate your enquiry to one of our regional relationship managers.
The sales category of your company ensures faster processing of your enquiry.*
Commerzbank would like to keep you informed about interesting bank and insurance services - particularly related to payment transactions, (credit) cards, deposits, (securities) deposit accounts, investment management, debt financing and insurances. You can opt out of this service at any time via contacting your relationship manager at your local Commerzbank branch.
Service-Hotline for technical questions
+49 69 13680527*
Contact information for
customer complaints of
Commerzbank Beijing Branch:
+86 10-8567 6814
+86 10-8567 6839
*Mo - Fr from 8:00 am to 6:00 pm (CET)
Notes on data security